Privacy Questions We Hear Often
We collect your full name, email address, phone number, date of birth, and payment details for DANA, OVO, GoPay or QRIS. During gameplay, we log your deposits, withdrawals, game history, IP address and device type. This data helps us verify your identity, process payments safely, and detect fraud or unusual account access.
We retain your account data for five years after closure to comply with financial regulations and fraud prevention. Game logs and transaction records stay on file to prove your withdrawal history if disputes arise. Non-essential data can be deleted sooner if you request it in writing through support.
No. We never sell your personal data to marketers, advertisers or third parties. We share only payment details with DANA, OVO, GoPay and QRIS processors, and verification data with fraud-prevention services. All partners sign legal agreements to protect your information to the same standard we use.
Yes. Email our support team or use the data-request form in your account settings, and we will send you a complete record of the personal information we hold within five business days. The file includes your profile details, all deposits and withdrawals, game activity logs, and login history.
We use session cookies to keep you logged in and remember your game preferences. Analytics cookies show us how the lobby performs on mobile and desktop. You can disable non-essential cookies in your browser settings without losing account access. Essential login cookies cannot be turned off without logging out each visit.
We email you at least 14 days before any policy change takes effect. You can review the updated version in the policy section before the new terms apply. If you disagree, you may close your account and request data deletion. Continuing to play after the 14-day notice means you accept the new terms.
Yes. Payment details are encrypted using industry-standard SSL technology and are never stored in plain text on our servers. We do not process or hold your banking credentials directly. Your payment processor handles the transaction, and we receive only a confirmation that the deposit cleared.
